Work activity family
Provide information to guests, clients, or customers.
Mean exposed share across the 12 detailed activities in this family is 65.8%. computed
Activities in this family
judged| Detailed work activity | Capability (0-4) | Friction (0-15) | Exposed | Band |
|---|---|---|---|---|
| Provide notifications to customers or patrons. | 4 | 1 | 93.3% | exposed |
| Provide customers with general information or assistance. | 4 | 2 | 86.7% | exposed |
| Answer telephones to direct calls or provide information. | 4 | 2 | 86.7% | exposed |
| Provide patrons with directions to locales or attractions. | 4 | 3 | 80.0% | exposed |
| Provide transportation information to passengers or customers. | 4 | 3 | 80.0% | exposed |
| Discuss account status or activity with customers or patrons. | 4 | 5 | 66.7% | exposed |
| Provide customer service to clients or users. | 4 | 5 | 66.7% | exposed |
| Inform individuals or organizations of status or findings. | 4 | 5 | 66.7% | exposed |
| Provide attraction or event information to patrons. | 3 | 4 | 55.0% | exposed |
| Provide basic information to guests, visitors, or clients. | 3 | 4 | 55.0% | exposed |
| Present business-related information to audiences. | 3 | 7 | 40.0% | exposed |
| Present food or beverage information or menus to customers. | 1 | 7 | 13.3% | untouched |