Receptionists and Information Clerks vs Tellers
Receptionists and Information Clerks carries the higher exposed share at 56.4% against 53.4%, a gap of 2.9 points. The difference is driven by both capability and friction: the two jobs differ in what a system can produce and in what stops it, by roughly the same amount. Release v2026.Q3.
| Occupation | Exposed | Assisted | Untouched | Capability | Friction | Median pay | Rank | Band |
|---|---|---|---|---|---|---|---|---|
| Receptionists and Information Clerks | 56.4% | 15.5% | 28.1% | 0.72 | 0.25 | $38,010 | 65 | exposed |
| Tellers | 53.4% | 27.1% | 19.5% | 0.81 | 0.36 | $43,030 | 79 | exposed |
What stands in the way, in each
Receptionists and Information Clerks: the dominant friction is that it runs on knowledge of the organisation that a model cannot hold. Capability sits at 0.72 of 1 and friction at 0.25 of 1.
Tellers: the dominant friction is that it runs on knowledge of the organisation that a model cannot hold. Capability sits at 0.81 of 1 and friction at 0.36 of 1.
Capability asks whether a generally available system can produce the work product at all. Friction asks what stops it finishing the job: physical work, being present, being accountable, unseen context, or the cost of checking the output. The rubric is here.
Read each in full
Exposure is not displacement. A higher score does not rank two jobs by how safe they are, and nothing here models adoption, employment or pay.