AI exposure: Tellers
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Reading this score
computed53.4% of this occupation's weighted task load is exposed, which puts Tellers at the 92th percentile of 923 occupations. The capability is largely there. Its average task scores 3.2 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is context at 1.50 out of 3 and the weakest is presence at 0.58, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Enter customers' transactions into computers to record transactions and issue..., at 86.7%. The least is Arrange monies received in cash boxes and coin dispensers according to denomination, at 11.7%. A gap of 75.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is less exposed than the median of 55.9% across the group's 51 roles, with 27 scoring higher. Being in an exposed family does not make a particular job exposed, and the reverse holds too.
What would move this score. Of 28 tasks, 26 are currently banded exposed, 0 assisted and 2 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
28 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Enter customers' transactions into computers to record transactions and issue computer-generated receipts. | 86.7% | 13.3% | 0.0% | 4.69 | exposed |
| Perform clerical tasks, such as typing, filing, and microfilm photography. | 86.7% | 13.3% | 0.0% | 3.96 | exposed |
| Answer telephones and assist customers with their questions. | 83.3% | 16.7% | 0.0% | 4.56 | exposed |
| Carry out special services for customers, such as ordering bank cards and checks. | 80.0% | 20.0% | 0.0% | 4.42 | exposed |
| Order a supply of cash to meet daily needs. | 80.0% | 20.0% | 0.0% | 4.32 | exposed |
| Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. | 73.3% | 26.7% | 0.0% | 4.81 | exposed |
| Compute financial fees, interest, and service charges. | 73.3% | 26.7% | 0.0% | 3.96 | exposed |
| Monitor bank vaults to ensure cash balances are correct. | 60.0% | 40.0% | 0.0% | 4.78 | exposed |
| Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents. | 60.0% | 40.0% | 0.0% | 4.67 | exposed |
| Identify transaction mistakes when debits and credits do not balance. | 60.0% | 40.0% | 0.0% | 4.54 | exposed |
| Process and maintain records of customer loans. | 60.0% | 40.0% | 0.0% | 3.75 | exposed |
| Inform customers about foreign currency regulations and compute transaction fees for currency exchanges. | 58.3% | 29.2% | 12.5% | 3.12 | exposed |
| Sort and file deposit slips and checks. | 55.0% | 20.0% | 25.0% | 4.40 | exposed |
| Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items. | 55.0% | 20.0% | 25.0% | 3.75 | exposed |
| Resolve problems or discrepancies concerning customers' accounts. | 50.0% | 25.0% | 25.0% | 4.61 | exposed |
| Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds. | 50.0% | 25.0% | 25.0% | 4.02 | exposed |
| Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. | 49.6% | 37.9% | 12.5% | 4.78 | exposed |
| Prepare and verify cashier's checks. | 49.6% | 37.9% | 12.5% | 4.61 | exposed |
| Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. | 42.5% | 32.5% | 25.0% | 4.79 | exposed |
| Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due. | 42.5% | 32.5% | 25.0% | 4.16 | exposed |
| Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. | 40.0% | 35.0% | 25.0% | 4.58 | exposed |
| Quote unit exchange rates, following daily international rate sheets or computer displays. | 40.0% | 35.0% | 25.0% | 3.31 | exposed |
| Issue checks to bond owners in settlement of transactions. | 40.0% | 35.0% | 25.0% | 3.31 | exposed |
| Count, verify, and post armored car deposits. | 33.3% | 29.2% | 37.5% | 4.55 | exposed |
| Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations. | 30.0% | 20.0% | 50.0% | 4.03 | exposed |
| Receive and count daily inventories of cash, drafts, and travelers' checks. | 26.7% | 23.3% | 50.0% | 4.36 | exposed |
| Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. | 11.7% | 13.3% | 75.0% | 4.70 | untouched |
| Arrange monies received in cash boxes and coin dispensers according to denomination. | 11.7% | 13.3% | 75.0% | 4.18 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 3.21 | 0-4 |
| Embodiment | 0.70 | 0-3 |
| Presence | 0.58 | 0-3 |
| Accountability | 1.32 | 0-3 |
| Context | 1.50 | 0-3 |
| Verification cost | 1.28 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.