Receptionists and Information Clerks vs Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Receptionists and Information Clerks carries the higher exposed share at 56.4% against 53.8%, a gap of 2.6 points. The difference is driven by friction: the work is similarly producible in both, and what differs is what stands in the way of letting a machine finish it. Release v2026.Q3.
| Occupation | Exposed | Assisted | Untouched | Capability | Friction | Median pay | Rank | Band |
|---|---|---|---|---|---|---|---|---|
| Receptionists and Information Clerks | 56.4% | 15.5% | 28.1% | 0.72 | 0.25 | $38,010 | 65 | exposed |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 53.8% | 17.8% | 28.4% | 0.72 | 0.28 | $47,540 | 77 | exposed |
What stands in the way, in each
Receptionists and Information Clerks: the dominant friction is that it runs on knowledge of the organisation that a model cannot hold. Capability sits at 0.72 of 1 and friction at 0.25 of 1.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive: the dominant friction is that it runs on knowledge of the organisation that a model cannot hold. Capability sits at 0.72 of 1 and friction at 0.28 of 1.
Capability asks whether a generally available system can produce the work product at all. Friction asks what stops it finishing the job: physical work, being present, being accountable, unseen context, or the cost of checking the output. The rubric is here.
Read each in full
Exposure is not displacement. A higher score does not rank two jobs by how safe they are, and nothing here models adoption, employment or pay.