AI exposure: Insurance Appraisers, Auto Damage
Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.
Reading this score
computed49.0% of this occupation's weighted task load is exposed, which puts Insurance Appraisers, Auto Damage at the 87th percentile of 923 occupations. The capability is largely there. Its average task scores 3.0 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
What holds the line here is context. Across this occupation's 7 tasks it averages 1.86 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Evaluate practicality of repair as opposed to payment of market value of vehicle before accident, at 73.3%. The least is Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or..., at 11.1%. A gap of 62.2% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within business and financial operations occupations, this one is more exposed than most. The median across the 48 roles in the group is 47.1%, and only 20 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 7 tasks, 6 are currently banded exposed, 0 assisted and 1 untouched. For that distribution to shift materially would take cheaper ways to verify output, since the cost of checking is currently doing more to hold this work in place than the cost of producing it. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
7 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. | 73.3% | 26.7% | 0.0% | 4.74 | exposed |
| Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair. | 73.3% | 26.7% | 0.0% | 4.65 | exposed |
| Determine salvage value on total-loss vehicle. | 50.0% | 25.0% | 25.0% | 4.09 | exposed |
| Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs. | 45.0% | 30.0% | 25.0% | 4.72 | exposed |
| Prepare insurance forms to indicate repair cost estimates and recommendations. | 45.0% | 30.0% | 25.0% | 4.67 | exposed |
| Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. | 45.0% | 30.0% | 25.0% | 3.42 | exposed |
| Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage. | 11.1% | 13.9% | 75.0% | 4.71 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 3.00 | 0-4 |
| Embodiment | 0.43 | 0-3 |
| Presence | 0.43 | 0-3 |
| Accountability | 1.33 | 0-3 |
| Context | 1.86 | 0-3 |
| Verification cost | 1.57 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.