AI exposure: Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Reading this score
computed45.9% of this occupation's weighted task load is exposed, which puts Hotel, Motel, and Resort Desk Clerks at the 83th percentile of 923 occupations. The capability is largely there. Its average task scores 2.6 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is context at 1.44 out of 3 and the weakest is presence at 0.60, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Make and confirm reservations, at 80.0%. The least is Prepare for basic food service, at 0.0%. A gap of 80.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is less exposed than the median of 55.9% across the group's 51 roles, with 37 scoring higher. Being in an exposed family does not make a particular job exposed, and the reverse holds too.
What would move this score. Of 20 tasks, 14 are currently banded exposed, 0 assisted and 6 untouched. For that distribution to shift materially would take capability alone, since there is little structural friction here to slow adoption once a system can do the work. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
20 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Make and confirm reservations. | 80.0% | 20.0% | 0.0% | 4.83 | exposed |
| Advise housekeeping staff when rooms have been vacated and are ready for cleaning. | 80.0% | 20.0% | 0.0% | 4.48 | exposed |
| Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. | 80.0% | 20.0% | 0.0% | 3.98 | exposed |
| Arrange tours, taxis, or restaurant reservations for customers. | 80.0% | 20.0% | 0.0% | 2.68 | exposed |
| Record guest comments or complaints, referring customers to managers as necessary. | 73.3% | 26.7% | 0.0% | 4.44 | exposed |
| Review accounts and charges with guests during the check out process. | 66.7% | 33.3% | 0.0% | 4.39 | exposed |
| Verify customers' credit, and establish how the customer will pay for the accommodation. | 60.0% | 40.0% | 0.0% | 4.62 | exposed |
| Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. | 60.0% | 40.0% | 0.0% | 4.54 | exposed |
| Keep records of room availability and guests' accounts, manually or using computers. | 60.0% | 40.0% | 0.0% | 4.42 | exposed |
| Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. | 60.0% | 40.0% | 0.0% | 4.40 | exposed |
| Compute bills, collect payments, and make change for guests. | 45.0% | 30.0% | 25.0% | 4.39 | exposed |
| Contact housekeeping or maintenance staff when guests report problems. | 45.0% | 30.0% | 25.0% | 4.37 | exposed |
| Plan, schedule or supervise the work of other employees. | 39.6% | 22.9% | 37.5% | 3.65 | exposed |
| Transmit and receive messages, using telephones or telephone switchboards. | 30.0% | 20.0% | 50.0% | 4.45 | exposed |
| Date-stamp, sort, and rack incoming mail and messages. | 20.0% | 5.0% | 75.0% | 4.01 | untouched |
| Greet, register, and assign rooms to guests of hotels or motels. | 13.3% | 11.7% | 75.0% | 4.83 | untouched |
| Issue room keys and escort instructions to bellhops. | 0.0% | 0.0% | 100.0% | 4.49 | untouched |
| Clean and maintain lobby and common areas, such as restocking supplies and watering plants. | 0.0% | 0.0% | 100.0% | 4.24 | untouched |
| Deposit guests' valuables in hotel safes or safe-deposit boxes. | 0.0% | 0.0% | 100.0% | 4.02 | untouched |
| Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. | 0.0% | 0.0% | 100.0% | 3.81 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.62 | 0-4 |
| Embodiment | 1.15 | 0-3 |
| Presence | 0.60 | 0-3 |
| Accountability | 0.67 | 0-3 |
| Context | 1.44 | 0-3 |
| Verification cost | 0.87 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.