AI exposure: General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Reading this score
computed36.3% of this occupation's weighted task load is exposed, which puts General and Operations Managers at the 63th percentile of 923 occupations. The capability is largely there. Its average task scores 2.5 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
What holds the line here is context. Across this occupation's 17 tasks it averages 2.44 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Review financial statements, sales or activity reports, or other performance data to measure..., at 73.3%. The least is Implement or oversee environmental management or sustainability programs addressing issues such..., at 17.5%. A gap of 55.8% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within management occupations, this one is less exposed than the median of 41.4% across the group's 56 roles, with 47 scoring higher. Being in an exposed family does not make a particular job exposed, and the reverse holds too.
What would move this score. Of 17 tasks, 10 are currently banded exposed, 6 assisted and 1 untouched. For that distribution to shift materially would take cheaper ways to verify output, since the cost of checking is currently doing more to hold this work in place than the cost of producing it. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
17 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. | 73.3% | 26.7% | 0.0% | 4.18 | exposed |
| Prepare staff work schedules and assign specific duties. | 73.3% | 26.7% | 0.0% | 3.98 | exposed |
| Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. | 55.0% | 20.0% | 25.0% | 3.87 | exposed |
| Plan or direct activities, such as sales promotions, that require coordination with other department managers. | 41.7% | 20.8% | 37.5% | 3.83 | exposed |
| Set prices or credit terms for goods or services, based on forecasts of customer demand. | 40.0% | 35.0% | 25.0% | 4.01 | exposed |
| Plan store layouts or design displays. | 40.0% | 35.0% | 25.0% | 2.92 | exposed |
| Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities. | 31.1% | 27.2% | 41.7% | 2.79 | exposed |
| Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members. | 28.5% | 29.8% | 41.7% | 3.74 | assisted |
| Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. | 28.3% | 21.7% | 50.0% | 3.57 | exposed |
| Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. | 26.7% | 23.3% | 50.0% | 4.14 | exposed |
| Direct non-merchandising departments of businesses, such as advertising or purchasing. | 26.7% | 23.3% | 50.0% | 3.53 | exposed |
| Direct administrative activities directly related to making products or providing services. | 23.3% | 26.7% | 50.0% | 4.01 | assisted |
| Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations. | 23.3% | 26.7% | 50.0% | 4.03 | assisted |
| Perform personnel functions, such as selection, training, or evaluation. | 21.7% | 28.3% | 50.0% | 3.79 | assisted |
| Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. | 20.0% | 30.0% | 50.0% | 3.90 | assisted |
| Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. | 20.0% | 30.0% | 50.0% | 3.44 | assisted |
| Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management. | 17.5% | 20.0% | 62.5% | 3.10 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.45 | 0-4 |
| Embodiment | 0.26 | 0-3 |
| Presence | 1.31 | 0-3 |
| Accountability | 1.25 | 0-3 |
| Context | 2.44 | 0-3 |
| Verification cost | 1.60 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.