AI exposure: Driver/Sales Workers
Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.
Reading this score
computed41.4% of this occupation's weighted task load is exposed, which puts Driver/Sales Workers at the 73th percentile of 923 occupations. The capability is largely there. Its average task scores 2.5 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is embodiment at 1.27 out of 3 and the weakest is accountability at 0.59, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Inform regular customers of new products or services and price changes, at 80.0%. The least is Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food..., at 0.0%. A gap of 80.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within transportation and material moving occupations, this one is more exposed than most. The median across the 52 roles in the group is 24.2%, and only 2 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 11 tasks, 8 are currently banded exposed, 1 assisted and 2 untouched. For that distribution to shift materially would take capability alone, since there is little structural friction here to slow adoption once a system can do the work. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
11 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Inform regular customers of new products or services and price changes. | 80.0% | 20.0% | 0.0% | 4.06 | exposed |
| Record sales or delivery information on daily sales or delivery record. | 80.0% | 20.0% | 0.0% | 4.04 | exposed |
| Write customer orders and sales contracts according to company guidelines. | 80.0% | 20.0% | 0.0% | 3.68 | exposed |
| Collect money from customers, make change, and record transactions on customer receipts. | 57.5% | 17.5% | 25.0% | 3.97 | exposed |
| Collect coins from vending machines, refill machines, and remove aged merchandise. | 50.0% | 25.0% | 25.0% | 4.10 | exposed |
| Review lists of dealers, customers, or station drops and load trucks. | 40.0% | 10.0% | 50.0% | 3.51 | exposed |
| Arrange merchandise and sales promotion displays or issue sales promotion materials to customers. | 30.0% | 20.0% | 50.0% | 4.17 | exposed |
| Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events. | 30.0% | 20.0% | 50.0% | – | exposed |
| Listen to and resolve customers' complaints regarding products or services. | 23.3% | 26.7% | 50.0% | 3.99 | assisted |
| Drive trucks to deliver such items as food, medical supplies, or newspapers. | 11.7% | 13.3% | 75.0% | 4.32 | untouched |
| Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages. | 0.0% | 0.0% | 100.0% | 3.97 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean. 4 task(s) lacked a usable O*NET weight and are shown but excluded from the weighting.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.45 | 0-4 |
| Embodiment | 1.27 | 0-3 |
| Presence | 0.82 | 0-3 |
| Accountability | 0.59 | 0-3 |
| Context | 1.23 | 0-3 |
| Verification cost | 0.95 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.