AI exposure: Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Reading this score
computed44.7% of this occupation's weighted task load is exposed, which puts Administrative Services Managers at the 81th percentile of 923 occupations. The capability is largely there. Its average task scores 2.7 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
What holds the line here is context. Across this occupation's 18 tasks it averages 2.06 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Prepare and review operational reports and schedules to ensure accuracy and efficiency, at 73.3%. The least is Supervise administrative staff and provide training and orientation to new staff, at 13.3%. A gap of 60.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within management occupations, this one is more exposed than most. The median across the 56 roles in the group is 41.2%, and only 10 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 18 tasks, 15 are currently banded exposed, 2 assisted and 1 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
18 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Prepare and review operational reports and schedules to ensure accuracy and efficiency. | 73.3% | 26.7% | 0.0% | 3.71 | exposed |
| Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence. | 67.1% | 20.4% | 12.5% | – | exposed |
| Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance. | 64.2% | 23.3% | 12.5% | – | exposed |
| Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. | 58.3% | 29.2% | 12.5% | 3.33 | exposed |
| Establish work procedures or schedules to organize the daily work of administrative staff. | 55.4% | 32.1% | 12.5% | – | exposed |
| Plan, administer, and control budgets for contracts, equipment, and supplies. | 55.0% | 20.0% | 25.0% | 4.06 | exposed |
| Acquire, distribute and store supplies. | 50.0% | 25.0% | 25.0% | 3.38 | exposed |
| Represent work unit at meetings or conferences and serve as liaison for requests or complaints. | 50.0% | 25.0% | 25.0% | – | exposed |
| Develop operational standards and procedures for the work unit or department. | 45.0% | 30.0% | 25.0% | – | exposed |
| Set goals and deadlines for the department. | 40.0% | 35.0% | 25.0% | 3.70 | exposed |
| Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met. | 40.0% | 35.0% | 25.0% | – | exposed |
| Learn to operate new office technologies as they are developed and implemented. | 33.3% | 16.7% | 50.0% | – | exposed |
| Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs. | 30.0% | 20.0% | 50.0% | – | exposed |
| Conduct classes to teach procedures to staff. | 26.7% | 23.3% | 50.0% | 3.19 | exposed |
| Direct or coordinate the supportive services department of a business, agency, or organization. | 26.7% | 23.3% | 50.0% | 3.92 | exposed |
| Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll. | 20.0% | 30.0% | 50.0% | – | assisted |
| Hire and terminate clerical and administrative personnel. | 16.7% | 33.3% | 50.0% | 3.95 | assisted |
| Supervise administrative staff and provide training and orientation to new staff. | 13.3% | 11.7% | 75.0% | – | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean. 10 task(s) lacked a usable O*NET weight and are shown but excluded from the weighting.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.72 | 0-4 |
| Embodiment | 0.22 | 0-3 |
| Presence | 1.00 | 0-3 |
| Accountability | 1.28 | 0-3 |
| Context | 2.06 | 0-3 |
| Verification cost | 1.39 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.